Frequently Asked Questions
Here are the questions we're asked most often. If yours isn't on the list, get in touch. We love talking about pieces, measurements and spaces.
What are the delivery times?
Online orders are usually delivered within 3 to 7 working days in mainland Portugal. For larger pieces, or pieces only available in store, we'll contact you to arrange delivery or collection.
Do you ship outside Portugal?
Yes. We ship to mainland Portugal and to every country in the European Union. Shipping costs are calculated automatically at checkout, based on the destination and the size of the order.
For any other country in the world, shipping is available on request. Get in touch before ordering and we'll arrange the right transport and cost for the piece and the destination.
Can I exchange or return an item?
Yes. You have 14 days from receiving your order to cancel your purchase, without giving any reason. Let us know through the contact page and we'll arrange the return or exchange with you. We refund the amount you paid, including the delivery costs of the order.
Please send the piece back well protected. You don't need the original packaging. Only if the piece has been used beyond what is needed to see and try it can we deduct that loss in value.
If the piece arrives faulty or damaged, it is covered by the legal guarantee: we repair it, replace it or refund you, at no cost to you. Get in touch as soon as you notice the problem.
Do you offer interior design consultancy?
Yes, we offer an interior design consultancy service, in store or in your own space. See the "Interior Design" page to find out more and book a consultation.
Can I see how a piece looks in my space before buying?
Yes. On each product page you'll find the option "See this piece in your space". Send us a photo of the room and we'll send it back with the piece already in place, so you can decide with your space right in front of you.
For selected pieces we go one step further: we bring the piece to your space so you can see it in person before deciding. When that's the case, the product page says so.
Can I visit the shop?
Yes! We're at Rua Eugénio de Castro, 322, in Porto. We're open Monday to Friday from 10:00 to 13:00 and from 14:30 to 19:00, and on Saturdays from 10:00 to 13:00 and from 15:00 to 18:00. We're closed on Sundays.
We'll be delighted to show you the full collection and talk with you in person.
Is there a discount on my first order?
Yes. Subscribe to our newsletter and you'll receive a 10% discount coupon to use on your first order. There is no minimum spend.
Can I talk to someone directly?
Yes. Message us on WhatsApp with any questions about a piece, measurements, availability or delivery. We reply during shop opening hours.